Frequently asked questions

In this section we will add the questions that our customers ask us most frequently and we will try to answer them, trying to give you all the necessary information to make your purchase process as comfortable as possible.

1. What does the General Conditions of Lola’s Chic regulate?
   • The General Terms and Conditions govern the use of the Lola’s Chic website and any other legally binding contract or legal relationship entered into with the owner.
2. What do I need to do to use Lola’s Chic service?
   • You must register or create a user account by providing all the required data or information in a complete and reliable manner.
3. What happens if I forget or lose my login credentials?
   • You must immediately inform Lola’s Chic using the contact details provided, to prevent misuse of your account.
4. Can I share my Lola’s Chic user account?
   • No, unless expressly authorised, user accounts must not be shared with other people.
5. What happens if my Lola’s Chic account is suspended or deleted?
   • You will not be entitled to any compensation and will be required to pay any applicable fees or prices.
6. How do I cancel my account at Lola’s Chic?
   • You can cancel your account by contacting Lola’s Chic directly using the contact details provided.
7. How can I exercise my right of withdrawal at Lola’s Chic?
   • You can withdraw from the contract within 14 days after receiving the good, without the need for justification, by sending an unequivocal statement to Lola’s Chic.
8. What if I receive a Lola’s Chic product that is in poor condition or incorrect?
   • You must notify us without undue delay and you will be able to request a refund or return in accordance with the withdrawal and return policies.
9. Does Lola’s Chic accept returns on all products?
   • No, for hygienic reasons we do not accept returns of certain products such as underwear or hair accessories if their original seal has been removed.
10. How long do I have to make a return at Lola’s Chic?
    • You have a maximum period of 14 calendar days from the date of receipt of the order to make a return.
11. How much does shipping cost at Lola’s Chic and is there a case when it is free?
    • Shipping costs vary depending on the destination and will be calculated at checkout. Shipping will be free for purchases over €50, only for peninsular shipments.
12. Can I track my Lola’s Chic order?
    • Yes, you can track the status of your order by contacting Lola’s Chic if you have not received it within 5 working days of confirming your order.
13. What should I do if I want to return a Lola’s Chic item?
    • You must follow the steps outlined in the return policy, including submitting the return form and making sure that the items are in perfect condition and in the same condition in which they were shipped.
14. In which cases does Lola’s Chic take care of the return costs?
    • Lola’s Chic covers return costs only if the cause of the product return is the responsibility of Lola’s Chic, such as incorrect shipment or defective product.