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Returns
Returns
What is the deadline for making a return?
The maximum period you have to send us the return form is 14 calendar days from the date of receipt of the order. After this period we will not be able to accept the return of your order.
Do I have to pay for my return?
If you make the return through our transport company MRW, the return will be free for you (only Peninsula).
If you prefer to do it through Correos or another transport agency, you will have to bear the costs of the return. In this case, returns due freight will not be accepted.
In both cases the shipment will be under your responsibility until it arrives at our warehouses.
How and when will I receive my return amount?
Once the return has been approved (when we verify that the returned items are in perfect condition and in the same condition in which they were sent, that they have not been used, that they retain their original labels and their complete original packaging), you will receive the amount in the same way in which you made the payment.
We will send you a confirmation email telling you the amount that will be credited to your account in a few days.
Remember that the credit on your credit card or PayPal account always depends on your bank.
The amount paid will correspond to the RRP you paid for the returned items.
Transport costs (both shipping and return) will be refunded when LOLA’S CHIC is responsible for the cause of the return of the product (shipment of the wrong product, defective product, product in poor condition, etc.) and in case of withdrawal.
I lost my returns form
Don’t worry, write to us at the devoluciones@lolaschic.com email and we will send it to you.
Fill in all the fields as well; It has the instructions on the (bottom/top) of the sheet.
And above all, don’t forget to include it in the package when you return the order.
Right of withdrawal
According to the regulations governing Distance Sales, customers in the European Union have 14 calendar days, from the date of receipt of the order, to exercise the right of withdrawal on their order.
You may exercise your right of withdrawal by any type of unequivocal statement indicating your decision to withdraw from the contract.
You can do this via email devoluciones@lolaschic.com.
In this case, the amount paid will be refunded (including shipping and return costs) and the order will be collected following the procedure indicated above.
Any other questions?
Don’t worry, write to us at info@lolaschic.com, we are here to help you.
How should I return an item?
To proceed with the return of an item with which you are not satisfied, we offer you two options: through our transport company MRW, or if you prefer through a Post Office or any other carrier (e.g. Seur, Nacex, etc.) whichever is more convenient for you.
If you choose to do it through MRW, the return will be free for you (Peninsula only). Otherwise, you will have to bear the costs of the return.
Option 1 → Through our MRW transport company.
The steps you need to follow are as follows:
- Fill in ALL the details of the Return Form that you will find inside the box/bag of the order we have sent you, with the information of the items you want to return as well as the necessary data for the collection of the package.
- Send the form to the email devoluciones@lolaschic.com indicating in the subject “return order no. XX”. It is very important that you include both in the subject of the email and in the Return Form the number of your order, otherwise we will not be able to process your return.
Please prepare your package for return using the original packaging we sent you, with the item in the same condition in which it was sent, with its original labels and unused. Do not forget to include the duly completed Return Form. - As soon as we receive it, we will request the collection of the package from our MRW shipping company.
- We will then confirm the date and place of the collection, and send you a shipping note that you must stick on the box. You must facilitate collection within 3 working days from the date we receive the Return Form.
- Once received at our premises, we will check that the item is in the same condition in which it was sent, that it has not been used, that it retains its original tags and its complete original packaging, and we will proceed to refund the money in the same way in which you made the payment.
formulario de devolución
Por favor, complete toda la información
Option 2 → Through a Post Office or any other carrier.
The steps you need to follow are as follows:
- Fill in ALL the DETAILS of the Return Form that you will find inside the box we have sent you, with the information of the items you want to return as well as the necessary data for the collection of the package.
- Send it to the email devoluciones@lolaschic.com indicating in the subject “return order no. XX”. It is very important that you include both in the subject of the email and in the Return Form the number of your order, otherwise we will not be able to process your return.
Please prepare your package for return using the original packaging we sent you, with the item in the same condition in which it was sent, with its original labels and unused. Don’t forget to include the completed Return Form.
The delivery address you need to indicate on the package is: LOLA’S CHIC, C/ XXXXXX, XX. 08781, Els Hostalets de Pierola. BARCELONA. - Take it to a post office or the office of the chosen carrier and send it postage-prepaid.
- Once received in our warehouses, we will check that the item is in the same condition in which it was sent, that it has not been used, that it retains its original tags and its complete original packaging, and we will proceed to refund the money in the same way in which you made the payment.
- Remember that in this option you will have to bear the cost of the return. Returns due will not be accepted unless made through the MRW transport agency.
Please note that we are unable to make size or colour changes, so if you need to exchange one item for another, we will refund the price of the item and you can make a new purchase from our online shop.
For hygienic reasons, underwear, stockings, socks, leggings, earrings, headbands and other hair accessories (hairpins, scrunchies, etc.) are not allowed to be returned if their original seal has been removed.
In the event that LOLA’S CHIC is the cause of a return (shipment of the wrong product, defective product, product in poor condition, etc.) the return must be made through MRW and in this case the return costs will be free of charge.
LOLA’S CHIC reserves the right to refuse returns that do not meet the requirements described above.
