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Shipments
Shipments
How long will it take for my order to arrive?
The delivery time for orders is 24-72 working hours from the time the order is placed (only for mainland shipments; the Balearic Islands, the Canary Islands, Ceuta and Melilla are excluded). All shipments will be made by the MRW transport company.
If for any reason the order has to be delayed, we will contact you to let you know.
Once the order has been placed, it is not allowed to make any change to the shipping address, unless the customer bears the costs and it is expressly accepted by both parties.
What is the shipping cost?
Shipping costs are not included in the price of the items. These will be broken down in your purchase summary. The expenses will be calculated depending on the destination and will therefore be as follows:
The basic fare (excluding taxes) is as follows:
- Spain (Peninsula): 5,99€
- Canary Islands (Tenerife and Gran Canaria): €25.95
- Canary Islands (rest of the islands): 35,95€
- Balearic Islands (Mallorca): 15,95€
- Balearic Islands (rest of the islands): 25,95€
- Ceuta and Melilla: €25.95
Shipping costs will be free on purchases over €50 (only for peninsular shipments; orders destined for the Canary Islands, Balearic Islands, Ceuta and Melilla are excluded from this offer).
Can I request the delivery of an order outside of Spain?
Yes, LOLA’S CHIC offers the possibility to ship your order on request to most European and Latin American countries.
There are four international tariff models depending on whether the shipment is in:
Zone 1 (Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, United Kingdom, Czech Republic and Switzerland);
Zone 2 (Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Slovak Republic, Slovenia and Sweden;
Zone 3 (United States and Canada).
Zone 4 (Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay and Venezuela).
What happens if I am not at the address I indicated when the courier is going to deliver the order?
After a first delivery attempt, the carrier will leave you a notice to contact them to set a new delivery date. This delivery can be made to the shipping address you indicated or to one of the offices of the transport company.
After another failed attempt, your order will be cancelled and we will refund the amount of the order minus the costs of returning the package.
What do I do if my order does not arrive?
If you have not received it within 5 working days of confirming your order, please contact us via email pedidos@lolaschic.com.
Can I send my order as a gift?
Yes, from LOLA’S CHIC we offer the possibility of sending gifts through our online store.
To do this, make the purchase as usual, select the shipping address to which you want us to send the gift and in the comments field indicate “Gift wrap” and write a personalized message if you wish and we will take care of wrapping the order in a special way.
Can I pick up my order in one of your stores?
At the moment we do not have physical stores.
